At Spring Clinic, I strive to provide the highest level of service to all my clients. To ensure smooth scheduling and accommodate everyone, I have implemented the following cancellation policy:

Cancellation Notice: I require a minimum of 24 hours' notice for any appointment cancellations or rescheduling. This allows me to offer the appointment time to another client.

Non-Refundable Deposit: When booking an appointment, a non-refundable deposit is required to secure your slot. If you cancel or reschedule your appointment with less than 24 hours' notice, this deposit will be retained by Spring Clinic.

Rebooking: Should you wish to rebook after a late cancellation, a new deposit will be required to secure the next appointment.

Repeat Cancellations: If you cancel or reschedule appointments with less than 24 hours' notice on two occasions, I reserve the right to refuse future appointments.

Exceptional Circumstances: I understand that exceptional circumstances can arise. Please contact me as soon as possible if you need to cancel or reschedule, and I will consider your situation on a case-by-case basis.

Agreement: By booking an appointment at Spring Clinic, you agree to this cancellation policy. This policy helps me maintain a high level of service and ensures fairness to both my clients and myself.

Thank you for your understanding and cooperation.

Contact Information: For any questions or to cancel/reschedule an appointment, please contact me via social media or email.
@springclinicnurseled
info@springclinic.co.uk

By adhering to this policy, I aim to provide a fair and professional service to all my valued clients. Thank you for your continued support and trust in Spring Clinic.

Privacy Policy

At Spring Clinic, I am committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how I collect, use, disclose, and protect your information when you visit my website or use my services.

Information I Collect:
I may collect personal information from you when you book an appointment, fill out forms on my website, or communicate with me via email, phone, or in person. This information may include your name, contact details (such as email address, phone number, and address), payment information, and any other information you voluntarily provide to me.

How I Use Your Information:
I use the information I collect for the following purposes:

• To provide and manage my services, including scheduling appointments and communicating with you about your treatments.
• To process payments and issue invoices.
• To send you important updates, newsletters, or marketing communications that you have consented to receive.
• To improve my services, website, and customer experience.
• To comply with legal and regulatory requirements.

Disclosure of Your Information:
I may disclose your personal information to third parties in the following circumstances:

• To my service providers and partners who assist me in providing my services (e.g., booking systems, payment processors).
• When required by law or in response to legal processes or government requests.
• To protect my rights, property, or safety, or the rights, property, or safety of others.
• With your consent or at your direction.

Security of Your Information:
I take reasonable precautions to protect the personal information I collect. This includes implementing appropriate physical, electronic, and managerial procedures to safeguard and secure the information from unauthorised access, use, or disclosure.

Retention of Your Information:
I will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights:
You have the right to access, correct, update, or delete your personal information. You may also object to the processing of your personal information, request the restriction of processing, or request data portability. To exercise these rights, please contact me using the information provided below.

Changes to This Privacy Policy:
I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. I will notify you of any material changes by posting the updated Privacy Policy on my website along with the effective date of the changes.

Contact Information:
For any questions or to exercise your rights regarding your personal information, please contact me at: Email:info@springclinic.co.uk
Social Media: @springclinicnurseled

By adhering to this policy, I aim to provide a fair and professional service to all my valued clients. Thank you for your continued support and trust in Spring Clinic.

Refund Policy

At Spring Clinic, I aim to provide exceptional service and satisfaction to all my clients. This Refund Policy outlines my procedures regarding refunds for services rendered.

1. Non-Refundable Services:
   All services provided by Spring Clinic are considered non-refundable once they have been rendered.

2. Deposit Policy:
   A non-refundable deposit is required to secure your appointment at the time of booking. This deposit ensures that your scheduled time is reserved exclusively for you.

3. Cancellation and Rescheduling:
   If you need to cancel or reschedule your appointment, I require a minimum of 24 hours' notice. Failure to provide sufficient notice may result in the forfeiture of your deposit.

4. Refund Considerations:
   Refunds will only be issued in the following circumstances:

   • If Spring Clinic is unable to fulfill the scheduled appointment for any reason, a full refund of any deposit paid will be provided.
   • In exceptional circumstances, I may consider refunding a deposit at my discretion.

Contact Information:
Email: info@springclinic.co.uk

By adhering to this policy, I aim to provide a fair and professional service to all my valued clients. Thank you for your understanding and cooperation.

Service Policy

At Spring Clinic, we prioritize delivering safe, effective, and personalised treatments to enhance your natural beauty and well-being. This Service Policy outlines our standard procedures and guidelines for all treatments, including injectables and facials.

1. Consultation:

   • Prior to any treatment, a consultation will be conducted to discuss your goals, assess your suitability for the treatment, and address any concerns.

2. Treatment Plan:

   • Based on the consultation, a personalised treatment plan will be developed to meet your specific needs and desired outcomes.

3. Procedure:

   • Our experienced practitioners will perform the treatment using precise techniques and high-quality products to achieve optimal results while prioritising your safety and comfort.

4. Aftercare:

   • Post-treatment care instructions will be provided to ensure proper healing and maintenance of results. It's important to follow these instructions for the best outcome.

5. Follow-up:

   • Depending on the treatment, a follow-up appointment may be recommended to assess results, address any concerns, and adjust the treatment plan if necessary.

General Guidelines:

• Consent: Informed consent will be obtained before starting any treatment, outlining the procedure, potential risks, and expected outcomes.

• Safety and Hygiene: We adhere to strict hygiene standards and safety protocols to maintain a clean and safe environment for all treatments.

• Client Comfort: Your comfort and satisfaction are our priorities. Please communicate any preferences or concerns to our staff during your visit.

• Appointment Policy: We appreciate punctuality to ensure adequate time for your treatment. Late arrivals may result in a shortened session to accommodate other clients.

• Cancellation and Rescheduling: We require at least 24 hours' notice for any appointment changes to avoid fees or forfeiture of deposits.

 

Appointment Policy

At Spring Clinic, we strive to provide a seamless booking experience for all our clients. This Appointment Policy outlines our current procedures for scheduling appointments via social media or email.

1. Booking Methods:

   • Clients can book appointments by using the booking link, sending a message to our social media pages or emailing us at info@springclinic.co.uk
   •  Please include your preferred date, time, and treatment type in your message.

2. Booking System :

   • Clients will be able to book appointments directly through the booking app which is linked to our website and advertised on social media.

3. Confirmation:

   • Upon receiving your booking request via the booking link, social media or email you will receive confirmation.

4. Rescheduling and Cancellations:

   • If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance. This allows us to accommodate other clients.

5. Late Arrivals:

   • We understand unforeseen circumstances may arise. If you anticipate being late, please contact us to inform us of your expected arrival time. We will do our best to accommodate you, but please note that late arrivals may result in a shortened appointment time.

6. Contact Information:

   • For appointment inquiries or changes, please reach out to us via:
     • Email: info@springclinic.co.uk
     • Social Media: @springclinicnurseled 

7. Future Updates:

   • As our booking system becomes operational, we will update our clients with new booking procedures and options.

Client Conduct Policy

At Spring Clinic, I aim to create a professional and comfortable environment for all my clients. This Client Conduct Policy outlines my expectations to ensure a positive experience for everyone.

Respectful Behavior:
Please treat me and other clients with respect and courtesy at all times. Any form of verbal or physical abuse will not be tolerated.

Shoes Off Policy:
For hygienic reasons and to maintain cleanliness, please remove your shoes before getting onto the beauty bed or treatment area.

Children Policy:
To ensure a professional environment and the safety of all clients, no children are allowed in the clinic or treatment rooms. Please arrange childcare prior to your appointment.

Guests Policy:
I kindly request that you attend appointments alone unless a double booking has been arranged in advance. Guests accompanying you must wait in the designated waiting area.

Personal Belongings:
Please keep your personal belongings secure during your visit. Spring Clinic is not responsible for any lost or damaged items.

Arrival Time:
Please arrive on time for your appointment to ensure adequate time for your treatment. Late arrivals may result in a shortened session to accommodate other clients.

Hygiene Standards:
Maintain personal hygiene and follow any specific instructions I provide related to preparation for treatments.

Communication:
Inform me of any medical conditions, allergies, or changes in your health that may affect your treatment.

Mobile Phones:
To maintain a peaceful environment, please silence your phone during your appointment. Refrain from making or receiving calls in treatment rooms.

Feedback:
I value your feedback. If you have any concerns or suggestions, please share them with me so I can continuously improve my services.

Compliance:
By scheduling an appointment at Spring Clinic, you agree to comply with this Client Conduct Policy. Failure to adhere to these guidelines may result in refusal of service.

Thank you for your cooperation and understanding.

Health and Safety Policy

At Spring Clinic, the health and safety of my clients, staff, and visitors is paramount. This Health and Safety Policy underscores my dedication to maintaining a safe and hygienic environment for all, guided by my expertise as a registered nurse.

Compliance:
I adhere strictly to health and safety laws, regulations, and industry standards relevant to my operations.

Hygiene Practices:
I follow rigorous hygiene practices, including frequent hand washing, sanitisation of equipment and treatment areas, and proper disposal of waste.

Cleanliness:
Treatment rooms and common areas undergo regular cleaning and disinfection using approved sanitizing agents.

Equipment Safety:
All equipment used in treatments is maintained, calibrated, and serviced in accordance with manufacturer guidelines to ensure safety and efficacy.

Product Safety:
I use only high-quality skincare products and materials that meet regulatory standards and are safe for client use.

Training and Education:
I receive ongoing training in health and safety protocols, infection control measures, and emergency response procedures, leveraging my expertise as a registered nurse.

Emergency Preparedness:
I maintain comprehensive procedures for responding to emergencies, including access to first aid supplies and clear protocols for contacting emergency medical services if needed.

Client Welfare:
Thorough consultations are conducted to assess client suitability for treatments and ensure their well-being throughout and after procedures.

Risk Assessment:
Regular risk assessments are conducted to identify potential hazards and implement preventive measures to safeguard health and safety.

Continuous Improvement:
I regularly review and update my health and safety policies and procedures to enhance effectiveness and adapt to evolving standards and best practices.

Communication:
Clients are encouraged to disclose any health concerns or allergies to me to ensure treatments are administered safely and appropriately.

Compliance and Accountability:
Every team member, including contractors, is accountable for adhering to this Health and Safety Policy. Non-compliance may result in disciplinary action.

By following these guidelines, I aim to provide a safe and welcoming environment for everyone at Spring Clinic. Thank you for your trust and cooperation.